FAQs

Q: Do I need to be online when registering FilterShaper or VolumeShaper?

A: No, you don't, you just need to have the license key file on your machine and to choose it when unlocking one of our products.

Q: I have lost the mail with my license key. How can I obtain it again?

A: You can always access your license keys from your user account.

Q: I have bought one of your plugins. Where do I find the full version download?

A: The full versions are available for download in your user account.

Q: Is it right that VolumeShaper is essentially included in FilterShaper?

A: Yes, besides cutoff, resonance and pan, you can also modulate volume in FilterShaper. VolumeShaper is a bit more streamlined if you only want to do volume modulation. On the other hand, FilterShaper's modulation matrix allows for more complex modulations, as there are 4 LFOs which can be used for modulating volume.

Q: When loading a song that uses an instance of FilterShaper or VolumeShaper on a track, no sound is heard on that track.

A: Yes, that is a limitation of the demo version. Before audio is processed, you need to click the splash screen once every time you add VolumeShaper or FilterShaper to a track, and also when you open a saved song that uses either one. The full version does not have that limitation, of course.

Q: I can't get FilterShaper or VolumeShaper to work in Sound Forge or WaveLab. The points show up where they are supposed to, but no matter what I do, it has no effect whatsoever on the waveform.

A: Both plugins cannot work properly in wave editors. That's because the loop length of the LFOs is set in rhythmical units, and they are synced to the position of your song. So for example after jumping around in your song, the plugin is told, "we are at bar 32.4.3 now." This is something that cannot be provided by wave editors such as Sound Forge or WaveLab.

Q: When using FilterShaper or VolumeShaper in ACID Pro 7 or MAGIX Samplitude Music Studio 14, updating the waveform is disabled when the playback is stopped. The plugins work fine during playback, but I would like to edit the curves with the transport stopped.

A: Our plugins update the waveform whenever the hosts says "here is some new audio to process". Hosts such as Live or Cubase do that also while the playback is stopped, so it works fine here, but Acid and Samplitude do not send processing requests then. But we agree that it would be better if the waveform is updated then as well, so this is on our internal TODO list.

Q: Is there a way to make the minimum and maximum values of a waveform go to -1/+1?

A: No. What you can do, though, is to draw something like this, which is still close to a sine:

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