Q: If I select a currency other than EUR or USD on your shareit shop page, prices get more expensive.
A: Yes, that's due to a security margin for currency fluctuations chosen by our payment provider shareit. We recomment to simply pay in EUR or USD.
Contact us for alternative payment methods if you do not want to buy via shareit.
Q: I just purchased but haven't received a license email.
A: It can take some hours until your purchase is processed. Also, please check your spam folder.
Q: Are updates free of charge?
A: For big version updates/upgrades we usually take an upgrade price (so for example from 1.x to 2.0), but the upgrade price will always be cheaper than buying a new version. Small version updates are always free of charge (so that is for example an update from version 1.0 to 1.1 or 1.5., etc).
Q: Do you provide educational discounts?
A: On request, we often provide 30% educational discount if you send us any proof, for example a scanned certificate of enrollment.
Unlocking and user account
Q: Do I need to be online when registering Curve, FilterShaper, VolumeShaper or MidiShaper?
A: No, you don't, you just need to transfer the license key file to your computer and to choose it when unlocking one of our products.
Q: I cannot find my license key any more. How can I obtain it again?
A: You can always access your license keys from your user account.
Q: I have bought one of your plugins. Where do I find the full version download?
A: The full versions are available for download in your user account.
Q: How can I change my login password?
A: You can't. But we can always resend you your password via the login page.
Text input in Sonar
Q: I cannot enter text in Sonar.
A: You need to activate keyboard input for plugins in Sonar by clicking this button in the top right corner of the plugin window:
Plugins do not show up
Q: One of the plugins does not show up in Cubase on Mac OS X, it's not even listed. What can I do?
A: Sometimes Cubase stores a blacklist of plugins which caused some trouble in the past (maybe a beta version?). We recommend that you delete the blacklist file or temporarily rename it so you can restore it if necessary. Find it here:
/Users/[YOUR USERNAME]/Library/Preferences/Cubase [Essential 5, LE 5, ..]/Vst2xBlacklist.xml
Q: PanCake does not show up on mono channels in ProTools or Logic. What can I do?
A: PanCake is stereo only.
Q: I get a very high CPU usage when moving points.
A: Yes, CPU usage increases while moving points, especially with small audio buffers (smaller than 200 samples).
Crashes or graphic issues
Q: Sometimes the plugin crashes, sometimes I get weird painting errors.
If you're experiencing crashes or graphic issues, then it is likely that your computer is running out of RAM. If you're running your DAW in 32bit, it can only address RAM up to 2GB/4GB. With bigger projects all kind of weird things can happen, to all plugins of all vendors. There is no RAM limitation with 64bit DAWs.
Q: The menus flicker or do not show up at all in Reaper.
A: This happens when opening our plugins in Reaper's floating plugin windows. This is always the case when loading 32-bit versions of our plugins in 64bit versions of Reaper—to solve it, simply use our 64-bit versions in 64-bit Reaper.
Q: Where do I find the manual?
A: We invest lots of time and user testing to make sure our plugins are easy to use. All our plugins show help texts, we got these FAQs, and we offer tutorials in our YouTube channel. We share some tricks for Curve and VolumeShaper, linked from their pages, but in general we hope that we did a good job designing plugins that are easy to use, and that there is no need for a manual. But on any questions, we are here to help.
Q: Is there a way to make the minimum and maximum values of a sine go to -1/+1?
A: No. What you can do, though, is to draw something like this, which is still close to a sine:
Q: Do I have to use the online feature?
A: No, it is optional. All our plugins ship with a selection of the best presets from the online database, and you can store your own presets without connecting to our server. You only need to connect to our server if you want to backup your presets in our online database, or if you want to download more presets, but this is completely optional.
Q: Can I sync my Curve, FilterShaper or VolumeShaper on two different computers?
A: Yes, with the latest versions, even your ratings, tags and own presets will always be in sync on both computers by simply clicking "Sync" from within the plugin.
Q: Will my presets be lost if I format my hard drive?
A: If you have synced your presets, ratings and tags to the online database, then you just need to install the plugin on your new hard drive, and press "Sync" once. All your ratings, tags and presets will be in place again.
FilterShaper, VolumeShaper, PanCake, MidiShaper
Q: Is it right that VolumeShaper is essentially included in FilterShaper?
A: Besides cutoff, resonance and pan, you can also modulate volume in FilterShaper. VolumeShaper is more streamlined if you only want to do volume modulation, and it features multiband editing. On the other hand, FilterShaper allows for more complex modulations and has a bigger oscilloscope. Both plugins support MIDI triggering.
Q: FilterShaper, VolumeShaper, PanCake or MidiShaper work fine in Ableton Live when being the only plugin on a track. But they can show latency in other cases — this can (but does not have to) happen when there are several plugins on the track, or when used on a group or on an audio track with other tracks routed to it.
A: This is a PDC (Plugin Delay Compensation) issue of Ableton Live. Our plugins are synced to the timing information that is provided by Ableton Live. Sadly, Live does not take PDC into account here and thus the timing information provided by Live can be wrong. We've already talked about this with Ableton in 2011 and are glad about anyone who bugs them about this issue.
As a workaround, you can use FilterShaper's, VolumeShaper's or PanCake's oscilloscope to move the waveform to the left until timing matches again (use the arrow buttons below the waveform; SHIFT-click for precise adjustments).
A more reliable workaround is to set up a MIDI track which plays a note at the beginning of a bar, route this track to FilterShaper, VolumeShaper or PanCake and set the LFO to one of its "Retriggered" modes. This resulted in correct timing in all our tests.
Q: Are FilterShaper and VolumeShaper working in editors such as WaveLab?
A: We've tested both with WaveLab 7 and they're basically working. Note, though, that WaveLab does not report a position in the audio, which means that the LFO is running, but cannot be synced to the host correctly. You can still perfectly use them in WaveLab for those effects that do not need to be synced (tremolo, bit-crushing etc). We propose to download the demo versions to find out if it is to your needs.
Q: How do I set up MidiShaper in my host sequencer?
A: Please see the tutorials at the bottom of MidiShaper's page.
Q: Selecting a MIDI port for output shows me this message for each of them: "Cannot open this MIDI port. Please choose another MIDI port." What can I do?
A: We recommend using the VST version of MidiShaper and to output MIDI directly to your host sequencer. Only if this does not work with your host, synths or effects, choose one of the given MIDI outs. If none of them can be opened, they are blocked by your host sequencer or other software. Please check your host's settings.
Q: MidiShaper only sends out MIDI CC as soon as I raise the waveform above a certain values. Why are the lowest (or highest) waveform values cut?
A: The formula for calculating the output value is "Center"-value + "Source 1"-value/100 * LFO-value + "Source 2"-value/100 * LFO-value + .. where "LFO"-value is between -1.0 and 1.0. Output values are trimmed to be between 0.0 and 1.0.
We recommend to set the "Center"-value in the "Modulations"-area to 0.50 and the multiplier in the "Source"-row to 50. This way all values produced by MidiShaper are in the range 0.0—1.0 (or 0—127). If you then change the "Center"-value, or increase the "Source"-value, values might be cut.
Got more questions? Contact us here.